1. Return eligibility
Skincare products are personal-use items. We accept returns of unopened, unused products in their original packaging within 14 days of delivery. Items that have been opened, used, or damaged after delivery are not eligible for return unless required by applicable law.
2. Non-returnable items
The following items cannot be returned: opened or used skincare products, gift cards, promotional or final-sale items, and items purchased through unauthorized resellers. If you are unsure whether your item qualifies, please contact us before initiating a return.
3. How to request a return
To start a return, email us at manager@zureva.co with your order number, the items you wish to return, and the reason for the return. If your return is approved, we will provide instructions on how and where to send the item. Do not send items back without approval, as unapproved returns may not be processed.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the original product according to this policy and place a new order for the desired item.
6. Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at manager@zureva.co with photos and your order number. We will arrange a replacement or refund at no additional cost.
7. Contact us
Questions about returns or refunds can be sent to:
- Email: manager@zureva.co
- Phone: (213) 222-3373
- Address: 5353 W Crystal St Apt 2, Chicago, IL 60651
Last updated: 2026.