Processing time
Orders are typically processed within 1–2 business days after payment has been confirmed. During holidays, promotional events, or periods of high order volume, processing may take up to 3 business days. Orders placed on weekends or U.S. public holidays will begin processing on the next business day.
Shipping methods
We currently offer the following USPS shipping options within the United States:
- USPS Ground Advantage — Estimated delivery: 5–8 business days
- USPS Priority Mail — Estimated delivery: 2–5 business days
Available shipping options and rates are displayed during checkout based on your delivery address.
Shipping rates
Shipping costs are calculated automatically at checkout based on the shipping service selected, package weight, and destination.
We offer FREE Standard Shipping on eligible U.S. orders of $100 USD or more. Orders below $100 will be charged the applicable USPS shipping rate shown at checkout.
Delivery estimates
Delivery estimates begin once your order has shipped, not when it is placed. Please note that delivery times are estimates only and may be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.
Order tracking
Once your order has been shipped, you will receive a confirmation email containing your USPS tracking number. You can use this tracking number to monitor your shipment through the USPS tracking service. If you have not received a tracking email within 3 business days of placing your order, please contact us.
Lost, delayed, or damaged packages
If your package is delayed beyond the expected delivery window, arrives damaged, or appears to be lost, please contact us as soon as possible. Include the following information:
- Order Number
- Full Name
- Shipping Address
- Description of the issue
We will work directly with USPS to investigate and determine the most appropriate resolution.
Incorrect shipping address
Please ensure your shipping address is accurate before completing your purchase. Zureva is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.
Contact us
If you have any questions regarding shipping or your order:
- Email: manager@zureva.co
- Phone: (213) 222-3373
- Address:
5353 W Crystal St Apt 2
Chicago, IL 60651
United States
Last updated: August 2026.