Effective Date: September 25, 2026
Last Updated: September 25, 2026

This Payment Policy explains how payments are processed for purchases made through Zureva.co (“Zureva,” “we,” “us,” or “our”). By placing an order through our website, you agree to the payment practices described in this policy.

1. Accepted Payment Methods

Zureva.co uses Shopify and Shopify-supported payment services to provide customers with secure and convenient payment options.

Depending on availability, customer location, order eligibility, currency, and the payment methods activated on our store, customers may be able to pay using:

Credit and Debit Cards

• Visa

• Visa Debit

• Mastercard

• Mastercard Debit

• American Express

• Discover

• Diners Club

When Shopify Payments is enabled for a U.S. store, these card brands are supported for online payments.

Digital Wallets and Accelerated Checkout

• Shop Pay

• Apple Pay

• Google Pay

These accelerated checkout methods may be available when supported and activated for the applicable checkout.

PayPal and Other Third-Party Payment Providers

Where enabled on Zureva.co, customers may also be able to use:

• PayPal

• PayPal Express Checkout

• Venmo, where eligible

• Klarna, where available

• Amazon Pay, where available

• Other Shopify-supported third-party payment providers or payment methods

Shopify allows merchants to use Shopify Payments, third-party providers, or both, depending on eligibility and configuration.

Local Payment Methods

Where available and activated, Shopify may provide additional local payment methods based on the customer's location.

Depending on eligibility, these may include:

• Bancontact

• iDEAL | Wero

• MB WAY

• Satispay

• Other Shopify-supported local payment methods

Local payment methods can have additional eligibility, geographic, currency, and activation requirements.

Cryptocurrency

Where available and eligible, Shopify Payments in the United States may support USD Coin (USDC) payments.

Cryptocurrency payment availability may depend on applicable location, eligibility requirements, and Shopify's current payment policies.

Other Payment Methods

Zureva may offer additional payment methods through Shopify or authorized third-party payment providers.

The payment methods actually available to you are the payment options displayed during checkout.

Payment methods may vary based on your location, currency, device, order, eligibility, and the payment providers currently activated by Zureva.

2. Payment Authorization

When you place an order, your selected payment provider may authorize the transaction to confirm that the payment method is valid and that sufficient funds or credit are available.

An authorization or temporary hold does not necessarily mean that your payment has been fully captured.

Your order may remain subject to payment verification and order review before it is accepted for processing.

3. When You Are Charged

Unless otherwise stated during checkout, payment is generally processed when you place your order.

For certain products or orders, payment may be processed according to the terms displayed at checkout.

If payment cannot be successfully processed, Zureva may:

• Place the order on hold;

• Request another payment method;

• Cancel the order; or

• Take another reasonable action permitted by applicable law.

4. Payment Information

Zureva may receive limited payment-related information necessary to process and manage your order, including:

• Payment method type;

• Transaction or authorization information;

• Billing information;

• Payment status; and

• Limited information provided by the payment processor.

Zureva generally does not receive or store complete payment card numbers, security codes, or other sensitive payment credentials when payment processing is handled by a third-party payment provider.

Payment information may be processed directly by Shopify and/or other third-party payment providers according to their applicable terms and privacy policies.

5. Payment Security

We take reasonable measures to protect payment-related information and use established payment processing services.

Shopify Payments includes security and fraud-detection measures, including encryption and 3D Secure where applicable.

However, no online payment system or electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping your account credentials, payment information, and devices secure.

6. Billing Information

You are responsible for providing accurate and complete billing information when placing an order.

This may include:

• Full name;

• Billing address;

• Email address;

• Telephone number, where requested; and

• Other information required by the payment provider or checkout system.

If the billing information provided does not match information maintained by your payment provider, your transaction may be declined or delayed.

7. Payment Verification and Fraud Prevention

To protect our customers and Zureva.co, we may review orders for payment verification, unusual activity, or potential fraud.

We may request additional information or verification before processing an order.

We reserve the right to cancel, hold, or decline an order when we reasonably believe that a transaction may be unauthorized, fraudulent, or otherwise violates our policies, subject to applicable law.

8. Payment Declines

A payment may be declined for reasons including:

• Insufficient funds or available credit;

• Incorrect billing information;

• Expired payment method;

• Bank or card issuer restrictions;

• Payment processor restrictions;

• Security or fraud-prevention checks;

• Technical issues; or

• Other reasons determined by your payment provider.

If your payment is declined, you may be asked to use another available payment method.

Zureva is not responsible for declines caused by your bank, card issuer, payment provider, Shopify, or another third party.

9. Currency

Prices displayed on Zureva.co may be presented in the currency shown on the website or checkout page.

If your payment method uses a different currency, your bank or payment provider may convert the transaction into your local currency.

Currency conversion rates, foreign transaction fees, and other charges imposed by your financial institution are determined by your bank or payment provider and are not controlled by Zureva.

10. Taxes

Applicable sales taxes and other legally required charges may be calculated and added to your order at checkout.

The amount of tax may depend on factors including the shipping destination, product, applicable law, and other transaction details.

11. Pricing Errors

Although we make reasonable efforts to display accurate pricing, occasional pricing or listing errors may occur.

If an item is listed at an incorrect price due to a technical, typographical, or other error, we may cancel the affected order and provide a refund of any amount already paid, subject to applicable law.

We may also contact you to provide the option to confirm the order at the correct price where permitted.

12. Discounts and Promotional Codes

Promotional codes, discounts, and special offers may be subject to additional terms.

Unless otherwise stated:

• Only valid promotional codes may be used;

• Promotional codes cannot be redeemed for cash;

• Multiple promotional codes may not be combined;

• Discounts may not apply to certain products;

• Promotional offers may have expiration dates; and

• Promotional terms displayed at checkout will apply to the applicable order.

If an order is returned or canceled, the refund amount may be adjusted to account for discounts or promotional pricing.

13. Gift Cards and Store Credit

If Zureva offers gift cards or store credit, additional terms may apply.

Gift cards and store credit may not be redeemable for cash except where required by applicable law.

Lost, stolen, or unauthorized use of gift cards or store credit may be subject to additional restrictions.

14. Installment and Buy-Now-Pay-Later Payments

If installment or buy-now-pay-later options are offered at checkout, those services are provided by the applicable third-party provider.

Available services may include Shopify-supported or third-party installment providers such as Shop Pay Installments or Klarna, where eligible.

These services may have separate eligibility requirements, fees, payment schedules, and terms.

Zureva does not control the approval, financing terms, payment schedule, or account-management decisions of third-party financing providers.

15. Duplicate or Accidental Charges

If you believe you were charged more than once for the same order, please contact Zureva as soon as possible.

We may review the transaction and, where appropriate, work with the applicable payment processor to determine whether a duplicate charge occurred.

Temporary authorization holds may sometimes appear similar to duplicate charges. Your bank or payment provider may be able to provide additional information about such holds.

16. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase unless otherwise required or permitted by applicable law.

Once Zureva initiates a refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

For eligibility, processing, and refund timing, please refer to our Return & Refund Policy.

17. Canceled Orders

If an order is canceled before payment is fully processed, a pending authorization may be released by your payment provider.

The time required for an authorization hold to disappear is controlled by your bank or payment provider and may vary.

If payment has already been captured, any eligible refund will be processed according to our Return & Refund Policy.

18. Chargebacks and Payment Disputes

If you believe a payment was made in error or there is a problem with your order, we encourage you to contact Zureva first so that we can review and attempt to resolve the issue.

Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.

We reserve the right to provide relevant order, transaction, shipping, and communication records to a payment processor or financial institution when responding to a disputed transaction.

19. Unauthorized Transactions

If you believe your payment method was used without authorization, contact your bank, card issuer, or payment provider immediately.

You should also contact Zureva if the unauthorized transaction appears to involve a purchase made through Zureva.co so that we can investigate the transaction where appropriate.

20. Third-Party Payment Providers

Zureva may use Shopify and other third-party payment processors or financial service providers to process transactions.

These providers may have their own:

• Terms of service;

• Privacy policies;

• Security procedures;

• Payment requirements; and

• Dispute-resolution procedures.

Your use of a third-party payment method may therefore be subject to the applicable provider's terms in addition to Zureva's policies.

21. Payment Processing Errors

If a technical or processing error results in an incorrect charge, we may investigate the transaction and take reasonable steps to correct the error.

This may include issuing a refund, requesting an additional payment, or canceling an affected transaction, as appropriate and permitted by law.

22. Order Acceptance

Submitting payment information does not necessarily guarantee that an order will be accepted.

Zureva reserves the right to decline or cancel an order for legitimate reasons, including:

• Payment failure;

• Suspected fraud or unauthorized activity;

• Product availability issues;

• Pricing or listing errors;

• Incorrect order information;

• Shipping restrictions; or

• Other circumstances permitted by applicable law.

If payment was already captured for a canceled order, an eligible refund will be issued.

23. Payment Method Availability

Payment methods are controlled by Shopify, applicable payment providers, and Zureva's store configuration.

A payment method listed in this policy may not always be available at checkout.

Availability may depend on:

• Customer location;

• Store location;

• Currency;

• Product or order type;

• Device or browser;

• Payment provider eligibility;

• Account eligibility;

• Applicable laws or regulations; and

• Whether the payment method has been activated by Zureva.

The payment options displayed at checkout are the final indication of which payment methods are available for a particular purchase.

Shopify states that payment methods can be activated and managed through the store's payment settings, and availability may vary by country and customer location.

24. Contact Us

If you have questions about a payment, charge, refund, or transaction made through Zureva.co, please contact us:

Zureva.co
Email: manager@zureva.co
Website: Zureva.co
Business Address: 5353 W Crystal St Apt 2, Chicago, IL 60651

When contacting us about a payment issue, please include your order number and relevant transaction details whenever possible.

Do not send complete credit card numbers, security codes, passwords, or other sensitive payment credentials by email.

25. Policy Updates

We may update this Payment Policy from time to time to reflect changes to our payment methods, Shopify services, payment processors, business practices, or applicable requirements.

The updated version will be posted on Zureva.co with a revised “Last Updated” date.

Your continued use of Zureva.co after an updated Payment Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

Payment Policy Summary

By completing a purchase through Zureva.co, you acknowledge and agree to the payment practices described in this Payment Policy, subject to your rights under applicable law.