Terms of service

Effective Date: September 25, 2026
Last Updated: September 25, 2026

Welcome to Zureva.co ("Zureva," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Zureva website, products, services, and related features (collectively, the "Services").

By accessing or using Zureva.co, placing an order, creating an account, or purchasing any product from us, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or Services.

1. Eligibility

You must be legally capable of entering into a binding contract under applicable law to use our Services or place an order.

If you are under the age required to enter into contracts in your jurisdiction, you may use Zureva.co only with the involvement and authorization of a parent or legal guardian.

By using our Services, you represent that the information you provide to us is accurate and complete.

2. About Zureva

Zureva is an e-commerce business offering products through Zureva.co.

We reserve the right to modify, discontinue, suspend, or restrict any product, service, feature, or portion of the website at any time, with or without notice, subject to applicable law.

3. Account Registration

Certain features may require you to create an account.

When creating an account, you agree to:

  • Provide accurate and current information;

  • Maintain the accuracy of your account information;

  • Keep your login credentials confidential;

  • Take reasonable steps to prevent unauthorized access to your account;

  • Notify us promptly if you believe your account has been compromised.

You are responsible for activity occurring through your account unless caused by circumstances beyond your reasonable control.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, colors, availability, and other information displayed on Zureva.co are accurate.

However, we do not guarantee that:

  • Product descriptions are always complete or error-free;

  • Product images accurately represent the exact appearance of every product;

  • Colors displayed on your device will exactly match the physical product;

  • Products will always be available;

  • Website content will always be current or free from errors.

We reserve the right to correct errors, update information, change product specifications, or discontinue products at any time.

5. Orders

Submitting an order through Zureva.co constitutes an offer to purchase the selected products.

After you submit an order, we may send an order confirmation acknowledging receipt of your order. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, limit, or cancel an order for reasons including:

  • Product availability;

  • Pricing or listing errors;

  • Suspected fraud or unauthorized activity;

  • Payment problems;

  • Shipping restrictions;

  • Incorrect customer information;

  • Quantity limitations;

  • Violation of these Terms; or

  • Other legitimate business reasons.

If we cancel an order after payment has been received, we will generally issue a refund for the amount paid for the canceled order, subject to applicable law.

6. Pricing and Taxes

All prices displayed on Zureva.co are subject to change without notice.

We make reasonable efforts to display accurate pricing, but errors may occasionally occur.

If a product is listed at an incorrect price due to a typographical, technical, or system error, we reserve the right to cancel or correct the order, subject to applicable law.

Applicable sales tax, use tax, or other governmental charges may be added to your purchase where required by law.

You are responsible for any taxes or charges that are legally applicable to your purchase and are not collected by Zureva.

7. Payment

We may accept payment methods made available at checkout.

By submitting payment information, you represent that:

  • You are authorized to use the payment method;

  • The payment information you provide is accurate;

  • You authorize us or our payment processor to charge the applicable amount for your order.

Payments may be processed by independent third-party payment providers.

We may refuse, limit, or cancel transactions that appear fraudulent, unauthorized, or otherwise suspicious.

8. Shipping and Delivery

Shipping options, estimated delivery times, and applicable charges will be presented during checkout or otherwise communicated to you.

Delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances beyond our reasonable control, including:

  • Carrier delays;

  • Weather;

  • Natural disasters;

  • Customs or governmental delays;

  • Transportation disruptions;

  • Incorrect or incomplete shipping information;

  • High-volume periods; or

  • Other unforeseen circumstances.

You are responsible for providing a complete and accurate shipping address.

Once an order has been shipped, responsibility for delivery may be subject to applicable law and the terms of the applicable carrier.

For additional information regarding returns, refunds, exchanges, and shipping, please review our applicable Shipping and Returns Policy.

9. Returns, Refunds, and Exchanges

Returns, refunds, cancellations, and exchanges are subject to Zureva's applicable Return and Refund Policy.

Certain products may be excluded from returns or refunds where permitted by applicable law, including products that are customized, personalized, digital, downloadable, used, or otherwise identified as non-returnable.

Where required by law, nothing in these Terms limits your statutory rights.

We reserve the right to refuse returns that do not comply with our applicable return requirements, subject to applicable law.

10. Promotions and Discount Codes

From time to time, Zureva may offer promotional codes, discounts, sales, giveaways, or other promotional programs.

Unless otherwise stated:

  • Promotional offers may have additional terms;

  • Offers may be limited to one use per customer;

  • Promotional codes may not be combined;

  • Promotional codes may not be transferred or resold;

  • We may discontinue or modify promotions at any time, subject to applicable law;

  • Promotional discounts generally cannot be applied retroactively to completed purchases.

Specific promotional terms provided with an offer will control if they conflict with these Terms.

11. Intellectual Property

All content made available through Zureva.co, including but not limited to:

  • Logos;

  • Brand names;

  • Product names;

  • Product images;

  • Graphics;

  • Photographs;

  • Illustrations;

  • Videos;

  • Written content;

  • Website design;

  • Page layouts;

  • Software;

  • Icons;

  • Trademarks;

  • Service marks; and

  • Other materials

is owned by or licensed to Zureva and is protected by applicable intellectual-property laws.

You may access and use the website for personal, lawful purposes in accordance with these Terms.

Unless expressly authorized by us, you may not:

  • Copy or reproduce website content;

  • Modify or create derivative works;

  • Republish our content;

  • Sell, sublicense, or redistribute our materials;

  • Use our branding for commercial purposes;

  • Scrape or systematically collect website content;

  • Remove copyright, trademark, or proprietary notices; or

  • Use our content in a way that suggests an unauthorized relationship with Zureva.

All rights not expressly granted are reserved.

12. Trademarks

"Zureva" and related names, logos, designs, slogans, and branding may constitute trademarks or service marks owned by or licensed to Zureva.

You may not use our trademarks without prior written permission, except where permitted by applicable law.

Nothing in these Terms grants you ownership of any Zureva trademark.

13. User-Generated Content

If we allow customers to submit reviews, comments, photographs, videos, testimonials, or other content ("User Content"), you remain responsible for the content you submit.

By submitting User Content, you represent that:

  • You own or have the necessary rights to submit it;

  • It does not unlawfully infringe another person's rights;

  • It does not violate applicable law;

  • It does not contain malicious software;

  • It is not fraudulent, deceptive, or misleading; and

  • It does not contain unlawful or abusive material.

To the extent permitted by applicable law, you grant Zureva a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt your User Content for operating, promoting, and improving our business and Services.

You should not submit confidential or sensitive information through public reviews or other publicly visible areas of the website.

We reserve the right, but not the obligation, to remove User Content that we reasonably believe violates these Terms or applicable law.

14. Prohibited Activities

You agree not to use Zureva.co to:

  • Violate any applicable law or regulation;

  • Commit fraud or facilitate fraudulent activity;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with website functionality or security;

  • Introduce malware, viruses, or harmful code;

  • Scrape or collect information through unauthorized automated methods;

  • Impersonate another person or entity;

  • Submit false or misleading information;

  • Abuse promotions or discounts;

  • Use stolen payment information;

  • Purchase products for unlawful purposes;

  • Resell products in violation of applicable restrictions;

  • Attempt to circumvent security measures;

  • Engage in activity that could damage the reputation or operation of Zureva; or

  • Otherwise interfere with other customers' use of the Services.

15. Third-Party Services and Links

Zureva.co may use or contain links to third-party websites, applications, payment processors, shipping providers, social-media services, analytics providers, or other third-party services.

Third-party services are governed by their own terms and policies.

We are not responsible for the availability, security, content, accuracy, or practices of third-party services that we do not control.

Your use of third-party services is at your own discretion and may be subject to additional terms.

16. Website Availability

We attempt to keep Zureva.co available and functioning properly, but we do not guarantee that the website will always be:

  • Available;

  • Uninterrupted;

  • Secure;

  • Error-free;

  • Free of viruses or other harmful components; or

  • Compatible with every device or browser.

We may temporarily suspend access for maintenance, upgrades, security reasons, technical issues, or other operational purposes.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZUREVA.CO AND ITS SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZUREVA DISCLAIMS WARRANTIES THAT ARE NOT EXPRESSLY PROVIDED IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, RIGHT, OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZUREVA AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, SERVICE PROVIDERS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR PURCHASE OR USE OF OUR PRODUCTS, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZUREVA'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO AN ORDER OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO ZUREVA FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

THESE LIMITATIONS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

19. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Zureva and its owners, officers, directors, employees, contractors, affiliates, agents, and service providers from claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from or related to:

  • Your violation of these Terms;

  • Your misuse of the Services;

  • Your violation of applicable law;

  • Your User Content; or

  • Your infringement of another person's rights.

This provision does not require you to indemnify Zureva for matters caused by Zureva's own conduct to the extent such indemnification is prohibited by applicable law.

20. Dispute Resolution

We encourage customers to contact us first so that we can attempt to resolve concerns informally.

If a dispute cannot be resolved informally, the dispute will be handled in accordance with the applicable laws and procedures of the jurisdiction identified in the "Governing Law" section below, subject to any mandatory consumer-protection rights that apply to you.

Arbitration

[OPTIONAL — INSERT ONLY AFTER LEGAL REVIEW]

To the extent permitted by applicable law, disputes may be resolved through binding individual arbitration rather than in court.

If an arbitration provision is adopted, it should be accompanied by complete terms addressing matters such as:

  • Arbitration administrator;

  • Arbitration rules;

  • Location and method of arbitration;

  • Filing procedures;

  • Arbitration fees;

  • Small-claims exceptions;

  • Individual versus class proceedings;

  • Opt-out rights; and

  • Applicable federal and state law.

Because arbitration and class-action provisions can have significant legal consequences, Zureva should obtain legal review before activating this section.

21. Class Action Waiver

[OPTIONAL — LEGAL REVIEW REQUIRED]

If Zureva adopts an arbitration agreement containing a class-action waiver, the applicable provision should be separately reviewed by qualified U.S. counsel before publication.

Nothing in these Terms is intended to waive rights that cannot legally be waived.

22. Governing Law

These Terms will be governed by and interpreted under the laws of the State of IL, United States, without regard to its conflict-of-laws principles, except to the extent that applicable federal law or mandatory consumer-protection laws provide otherwise.

Any permitted court proceedings shall be brought in the applicable state or federal courts located in IL, unless another forum is required by applicable law.

If you reside in a jurisdiction that provides mandatory consumer rights that cannot lawfully be waived by contract, those rights remain unaffected.

23. Termination

We may suspend or terminate your access to Zureva.co or your account if we reasonably believe that you have:

  • Violated these Terms;

  • Engaged in fraudulent or unlawful activity;

  • Misused the website;

  • Attempted to compromise website security; or

  • Created a risk to Zureva, its customers, or others.

Termination does not affect rights or obligations that accrued before termination.

Sections that by their nature should survive termination—including intellectual property, disclaimers, limitation of liability, indemnification, dispute provisions, and governing law—will survive termination to the extent permitted by law.

24. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

If required by applicable law, we may provide additional notice before material changes become effective.

Your continued use of Zureva.co after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

If you do not agree to updated Terms, you should stop using the Services.

25. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

26. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

27. Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated into these Terms, constitute the agreement between you and Zureva regarding your use of the Services, except where additional terms expressly apply to a particular product, promotion, or service.

28. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

Zureva may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.

29. Electronic Communications

By using Zureva.co, you consent to receive electronic communications from us where permitted by applicable law.

These communications may include:

  • Order confirmations;

  • Receipts;

  • Shipping updates;

  • Account notices;

  • Customer-service communications;

  • Security notices; and

  • Other transactional communications.

Electronic communications satisfy any legal requirement that such communications be provided in writing, to the extent permitted by applicable law.

30. Contact Us

If you have questions, concerns, or requests regarding these Terms, please contact us:

Zureva
Website: Zureva.co
Email: manager@zureva.co
Business Address: 5353 W Crystal St Apt 2, Chicago, IL 60651
Phone: +1 (213) 222-3373

31. Acknowledgment

By accessing Zureva.co, creating an account, placing an order, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Thank you for choosing Zureva.