Return & Refund Policy

Effective Date: September 25, 2026
Last Updated: September 25, 2026

At Zureva.co ("Zureva," "we," "us," or "our"), we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you may return a product, request an exchange, or receive a refund.

By placing an order with Zureva, you acknowledge and agree to the terms of this Return & Refund Policy, subject to any rights provided to you under applicable law.

1. Return Eligibility

Unless otherwise stated on the product page, eligible products may be returned within 30 calendar days of delivery.

To qualify for a return, the product must generally:

• Be unused and in its original condition;

• Be in the original packaging, where applicable;

• Include all original accessories, tags, manuals, and components;

• Not show signs of damage, misuse, alteration, or excessive wear; and

• Be accompanied by valid proof of purchase or order information.

Products that do not meet these requirements may be refused or may qualify only for a partial refund, where permitted by applicable law.

2. Return Window

You must contact us within 30 calendar days after the date your order is delivered to request a return.

The return deadline is based on the delivery date shown by the applicable shipping carrier.

Return Timeline

Products returned after the applicable return period may not be accepted unless required by applicable law.

3. How to Request a Return

To request a return, contact our customer support team using the contact information provided below.

Please include:

• Your full name;

• Order number;

• Product name;

• Reason for the return;

• Date of delivery; and

• Photographs of the product, when requested.

Do not send a product back before receiving return instructions from Zureva.

Unauthorized returns may be delayed or may not be accepted.

4. Return Authorization

After receiving your return request, we will review the information provided and determine whether the product is eligible for return.

If your request is approved, we will provide return instructions, including the applicable return address and any other information needed to complete the return.

Receiving a return authorization does not automatically guarantee a refund. The returned product must still satisfy the applicable return conditions.

5. Return Shipping Costs

Customer-Requested Returns

For returns due to reasons such as:

• Change of mind;

• Incorrect size or preference;

• No longer wanting the product;

• Ordering the wrong product; or

• Other reasons not caused by Zureva,

the customer is generally responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or stated by Zureva.

Zureva Error or Product Issue

If you receive:

• A defective product;

• A damaged product;

• The wrong product; or

• A product that is materially different from what you ordered,

contact us as soon as possible.

If the issue is confirmed to be attributable to Zureva or our fulfillment process, we may provide a replacement, refund, or other appropriate remedy, including return shipping assistance where appropriate.

6. Damaged Products

If your product arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us investigate the issue, we may request photographs showing:

• The shipping box;

• Shipping label;

• Packaging;

• Product damage; and

• Any other relevant evidence.

Please keep the original packaging until the issue has been resolved, as it may be required for a carrier claim or return.

We will review the circumstances and determine an appropriate resolution in accordance with applicable law.

7. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and, when requested, photographs of the products and packaging received.

If the issue is confirmed, we may provide a replacement, refund, or other appropriate remedy.

8. Non-Returnable Products

Certain products may not be eligible for return, including products that are:

• Personalized or customized specifically for you;

• Made to order, where identified as non-returnable;

• Downloadable or digital products;

• Gift cards;

• Used or damaged through customer misuse;

• Clearly identified as final sale; or

• Otherwise excluded from returns where permitted by applicable law.

Any applicable return restrictions will be disclosed on the relevant product page or at the time of purchase where reasonably possible.

9. Final Sale Products

Products identified as Final Sale at the time of purchase are not eligible for return or refund except where required by applicable law.

A final-sale designation will be displayed on the applicable product page or otherwise communicated before purchase where reasonably possible.

10. Exchanges

If we offer exchanges for a particular product, exchange eligibility will be determined on a case-by-case basis and may depend on product availability.

If the requested replacement product is unavailable, we may offer a refund or another appropriate resolution.

A replacement item may be subject to the same return conditions as the original purchase.

11. Refunds

Once your returned product has been received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used to place the order.

Refund Processing

Actual processing times may vary depending on your payment provider or financial institution.

Zureva does not control the time required by banks, credit-card companies, or other payment processors to post a refund.

12. Partial Refunds

In certain circumstances, we may issue a partial refund rather than a full refund.

This may apply where:

• A returned product is missing original components;

• The product shows use beyond what is reasonably necessary to inspect it;

• The product has been damaged after delivery;

• Packaging or accessories are missing; or

• Other circumstances justify a reduced refund under applicable law.

We will communicate any applicable deduction before processing the refund where reasonably possible.

13. Original Shipping Charges

Unless otherwise stated or required by applicable law, original shipping charges are non-refundable for customer-requested returns.

If a product is defective, damaged, incorrect, or otherwise subject to a remedy under applicable law, shipping-related costs may be handled differently depending on the circumstances.

14. Refused or Undeliverable Packages

If a package is returned to Zureva because:

• The customer provided an incorrect or incomplete address;

• The package was refused;

• The customer failed to accept delivery; or

• The carrier was unable to complete delivery because of information provided by the customer,

additional shipping costs may apply if reshipment is requested.

If you request a refund instead, any refund will be handled according to this Return & Refund Policy and applicable law.

15. Lost or Stolen Packages

A package that is marked as delivered by the shipping carrier is not automatically considered eligible for a refund.

If you cannot locate a package marked as delivered, please:

1. Check your delivery location.

2. Check with household members or neighbors.

3. Contact your building management, where applicable.

4. Review carrier delivery information.

5. Contact the shipping carrier.

6. Contact Zureva if the package remains missing.

We will make reasonable efforts to assist with eligible carrier investigations.

16. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to cancel an order before it enters fulfillment or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is no longer possible, the order may need to be handled under the applicable return procedure.

17. Refunds for Canceled Orders

If we approve a cancellation before shipment, any applicable refund will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider.

If an order has already shipped, standard return procedures may apply instead.

18. Promotional Items and Discounts

If you return an item purchased using a promotional discount, the refund will generally reflect the actual amount paid for the returned item rather than its original full price.

If returning an item causes an order to no longer qualify for a promotion, free-shipping offer, bundle discount, or other promotional benefit, we may adjust the refund accordingly where permitted by applicable law.

19. Gift Purchases

If a product was purchased as a gift, refund eligibility remains subject to this Return & Refund Policy.

Unless otherwise specified, refunds are generally issued to the original payment method used for the purchase.

20. Product Warranty

Certain Zureva products may be covered by a separate manufacturer's warranty or limited warranty.

If a specific product includes a warranty, the applicable warranty terms will govern warranty claims.

Nothing in this policy limits any warranty or consumer right that cannot legally be excluded under applicable law.

21. Consumer Rights

This Return & Refund Policy does not limit any rights or remedies that you may have under applicable federal or state law.

Certain states may provide consumers with additional rights regarding defective products, refunds, cancellations, warranties, or other transactions.

Where applicable law provides you with rights that are more favorable than this policy, those legal rights will apply.

22. Abuse of Return Policy

Zureva reserves the right to investigate unusual or potentially abusive return activity.

Examples may include:

• Excessive returns;

• Repeated claims involving damaged or missing products;

• Fraudulent return requests;

• Returning products that were not purchased from Zureva;

• Returning materially different products; or

• Other activity reasonably indicating abuse or fraud.

We may restrict future returns or take other appropriate action where permitted by applicable law.

Nothing in this section limits rights that cannot legally be restricted.

23. Contact Us

For return, refund, or exchange requests, please contact:

Zureva
Website: Zureva.co
Email: manager@zureva.co
Business Address: 5353 W Crystal St Apt 2, Chicago, IL 60651

Please include your order number in your request whenever possible.

24. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this policy periodically.

Return & Refund Summary

Thank you for shopping with Zureva.