Shipping policy

Effective Date: September 25, 2026
Last Updated: September 25, 2026

At Zureva.co ("Zureva," "we," "us," or "our"), we are committed to processing and delivering your orders as efficiently and reliably as possible.

This Shipping Policy explains our shipping destinations, processing times, delivery estimates, tracking procedures, and what to do if your order is delayed, damaged, missing, or delivered incorrectly.

1. Shipping Destinations

Zureva currently ships orders within the United States only.

We do not currently offer shipping to destinations outside the United States.

Shipping availability may vary for certain locations, including remote areas, U.S. territories, P.O. Boxes, or addresses that are not supported by our shipping carrier.

If your address cannot be serviced, we will contact you when reasonably possible.

2. Shipping Method

Zureva currently offers Standard Shipping only.

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

If Zureva offers free shipping on eligible orders, the applicable requirements will be clearly displayed on our website or at checkout.

3. Estimated Delivery Times

Our estimated delivery timeframe consists of two stages: order processing and carrier transit.

Shipping Method	Processing Time	Transit Time	Estimated Total Delivery
Standard Shipping	1–3 business days	5–10 business days	6–13 business days

These timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Estimated Delivery Breakdown

Order Stage	Estimated Time
Order processing	1–3 business days
Carrier transit	5–10 business days
Estimated total delivery time	6–13 business days

4. How Business Days Are Calculated

For purposes of this Shipping Policy, business days are Monday through Friday and do not include Saturdays, Sundays, or applicable U.S. holidays.

Your processing period begins on the next business day after your order is successfully placed and payment is authorized.

Once your order has been processed and handed over to the shipping carrier, the carrier transit period begins.

Example

If you place an order on Monday:

Day	Status
Monday	Order placed — processing begins on the next business day
Tuesday	Processing — Business Day 1
Wednesday	Processing — Business Day 2
Thursday	Processing — Business Day 3
Friday	Carrier transit may begin if the order has shipped
Saturday–Sunday	Not counted as business days
Following Monday	Carrier transit continues

The actual delivery date may vary depending on when your order is processed, when the carrier receives the package, your delivery location, and carrier operations.

5. Order Processing

Orders are generally processed within 1–3 business days after successful payment authorization.

Processing may include:

Payment verification
Order review
Product preparation
Quality inspection
Packaging
Preparation for carrier pickup

Orders placed on weekends or applicable U.S. holidays will generally begin processing on the next business day.

During major sales events, holidays, product launches, or periods of unusually high order volume, processing may take longer than the standard timeframe.

If additional processing time applies to a particular product, we will provide the applicable information on the product page whenever reasonably possible.

6. Shipping and Transit

Once your order has been processed and handed over to the shipping carrier, Standard Shipping generally takes 5–10 business days.

Actual delivery times may vary depending on:

Delivery location
Carrier operations
Weather conditions
Holidays
Order volume
Transportation conditions
Other circumstances outside our reasonable control

The carrier's tracking information may provide a more specific estimated delivery date after your order has shipped.

7. Order Tracking

Once your order has shipped, we will generally send you a shipping confirmation email containing your tracking number and/or tracking link when tracking information is available.

Please allow up to 24–48 hours for tracking information to become active or update after the carrier receives the package.

If your tracking information has not updated for an extended period, please contact our customer support team.

8. Delivery Delays

We make reasonable efforts to meet our estimated delivery timeframe, but delays can occur.

Possible causes include:

Carrier delays
Severe weather
Natural disasters
U.S. holidays
Transportation disruptions
High shipping volumes
Incorrect or incomplete addresses
Operational issues with the shipping carrier
Other unforeseen circumstances outside our reasonable control

Estimated delivery times are not guaranteed.

A shipping delay does not automatically qualify an order for a refund or cancellation. Any applicable refund or cancellation rights are governed by our Return & Refund Policy and applicable law.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify:

Full name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Phone number, when requested

If you discover an error in your shipping address, contact us as soon as possible.

We will make reasonable efforts to update the address before the order enters the shipping process, but we cannot guarantee that changes will be possible after processing or shipment has begun.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if reshipment is requested.

10. Lost, Stolen, or Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate the package, we recommend:

Checking around your delivery location.
Checking with household members, neighbors, or building management.
Checking any delivery instructions or carrier notices.
Contacting the shipping carrier using the tracking information.
Contacting Zureva if the package remains missing.

We will make reasonable efforts to assist with carrier investigations where possible.

If a carrier confirms that a package was delivered to the address provided at checkout, Zureva does not guarantee a refund or replacement solely because the customer cannot locate the package.

Any resolution will depend on the circumstances, carrier findings, applicable insurance, our Return & Refund Policy, and applicable law.

11. Damaged Packages

If your order arrives visibly damaged, please document the condition of the package before disposing of any packaging materials.

Where possible, take clear photographs showing:

Shipping package
Shipping label
Visible damage
Product
Internal packaging
Other relevant evidence

Please contact us as soon as reasonably possible after delivery.

We may request:

Order number
Photographs of the package
Photographs of the product
Description of the damage
Other information reasonably necessary to evaluate the claim

We will review the situation and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

12. Incorrect or Missing Items

If you receive:

The wrong product;
The wrong quantity;
A product different from what you ordered; or
An item that is missing from your order,

please contact us as soon as reasonably possible after delivery.

Please provide your order number and, where applicable, photographs of the products and packaging received.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

13. Multiple Shipments

An order containing multiple products may occasionally be shipped in separate packages.

This may occur because of:

Product availability
Different fulfillment locations
Product size or handling requirements
Inventory considerations
Other operational reasons

If your order is shipped in multiple packages, you may receive separate tracking numbers and shipping notifications.

14. Made-to-Order or Customized Products

Certain Zureva products may be made to order, customized, or personalized and may require additional preparation before shipment.

Where applicable, any additional production or preparation timeframe will be communicated on the relevant product page or during checkout.

For these products, the estimated shipping period generally begins after the applicable production and processing period has been completed.

Cancellation and return eligibility may differ for made-to-order or customized products. Please review our Return & Refund Policy before purchasing.

15. Shipping Restrictions

Zureva currently ships within the United States only.

Certain addresses may have limited delivery availability depending on the carrier, including:

P.O. Boxes
Certain remote addresses
Certain restricted locations
Addresses outside the carrier's service area
Other locations where delivery is unavailable

If a shipping restriction affects your order, we may contact you to request an alternative delivery address where appropriate.

16. Shipping Confirmation

When your order has been handed over to the applicable shipping carrier, we may send you a shipping confirmation.

The confirmation may include:

Order number
Shipping carrier
Tracking number
Tracking link
Items shipped
Estimated delivery information

Tracking information is provided by the carrier and may occasionally be delayed or inaccurate.

17. Order Changes and Cancellations

If you need to change your shipping address, modify your order, or request cancellation, contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate requests received before the order enters fulfillment or shipping.

Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.

If cancellation is no longer possible, you may need to follow the procedures in our Return & Refund Policy.

18. Shipping During Holidays and Sales

During major shopping periods, holidays, promotions, product launches, or unusually high order volumes, order processing and delivery may take longer than normal.

We recommend placing orders early when purchasing products for birthdays, holidays, events, or other time-sensitive occasions.

Estimated delivery dates remain estimates unless expressly guaranteed by Zureva.

19. Delivery to the Correct Address

Customers are responsible for ensuring that the shipping information entered at checkout is accurate.

Once an order has been shipped, Zureva may be unable to redirect or modify the package.

If a carrier returns a package because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may apply for reshipment.

20. Shipping Insurance and Carrier Responsibility

Where shipping insurance is purchased or otherwise provided, claims may be subject to the applicable carrier or insurance provider's procedures and requirements.

Zureva will reasonably assist customers with eligible carrier-related claims where possible.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.

21. Delivery Estimates Are Not Guaranteed

The delivery timeframes provided in this policy are estimates only.

Zureva does not guarantee delivery by a specific date unless a particular shipping service is expressly identified as providing a guaranteed delivery commitment.

Delivery may take longer because of carrier delays, severe weather, natural disasters, holidays, transportation disruptions, incorrect addresses, high order volumes, or other circumstances outside our reasonable control.

22. Contact Us

If you have questions regarding shipping, delivery, tracking, or an order, please contact us:

Zureva
Website: Zureva.co
Email: manager@zureva.co
Business Address: 5353 W Crystal St Apt 2, Chicago, IL 60651

When contacting us about an order, please include your order number whenever possible so that we can assist you more efficiently.

23. Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, delivery methods, business practices, or applicable requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this policy periodically for the latest information.

Shipping Summary

Shipping Information	Zureva
Shipping Region	United States only
Shipping Method	Standard Shipping
Processing Time	1–3 business days
Transit Time	5–10 business days
Estimated Total Delivery	6–13 business days
Business Days	Monday–Friday, excluding applicable U.S. holidays
Tracking	Available when provided by carrier
International Shipping	Not currently available
Address Changes	Available only before fulfillment/shipment, where possible
Split Shipments	May occur when necessary
Made-to-Order Products	May require additional processing time

Thank you for shopping with Zureva.